In a world that demands more for less, continuous operational improvement is a critical driver of growth and competitive advantage.
Why story-driven operational improvement?
No organisation today can afford to stand still. Yet for the majority of organisations – some 70-90% – continuous improvement initiatives fail to deliver value because they overlook the behaviours needed for lasting change (R. S. McLean et. al, 2015).
High-performing organisations know that continuous operational improvement is not about systems and process. It’s about the mindsets that harness the collective intelligence of a workforce, and the behaviours of engaged teams who are empowered to take ownership of performance and solve complex problems.
Our approach uses story on three levels to inspire teams to drive incremental improvements every day.
We equip leaders to engage people with a compelling narrative that emotionally engages them in a journey towards operational excellence, and helps them take ownership as gatekeepers of operational innovation in their daily work.
We equip managers to stage story-driven conversations that allow teams to identify how they can contribute in their daily work.
We embed the systems of continuous learning and improvement that sustain a culture of empowerment. These storytelling channels allow people to celebrate and learn from personal examples of operational best practice and innovation – inspiring, engaging, and permanently changing ‘the way we do things around here’, supported by a network of operational champions to keep the story alive across the organisation.
Continuous operational improvement is not about systems and process. It’s about the mindsets that harness the collective intelligence of a workforce.
What benefits will you gain?
As a result of our operational improvement programme, you will achieve:
- An efficient, resilient organisation, continuously implementing new ways to drive growth, meet demand and improve efficiency
- A culture of inspiration and empowerment, where people understand the journey, see their value, and harness their insights into incremental improvements
- A learning culture of continuous operational improvement and change readiness, where teams use storytelling to learn intuitively and adapt easily
- Authentic leaders with the capability to inspire and empower their teams to continuously improve operational performance
- Aligned teams, functions and divisions, focused on a shared destination
70-90% of continuous improvement initiatives fail to deliver value because they overlook behaviours.R. S. McLean et. al, 2015
How will we enable you to achieve this?
While the core components of our proven methodology form the foundation of every programme, we tailor our solutions to the specific needs of every client. An operational improvement programme could look like this:
- Co-create a clear, credible and compelling strategic narrative or story with senior leaders and wider stakeholders that brings operational improvement to life: ensuring everyone in the organisation can understand it, emotionally connect to it and feel personally compelled to deliver it
- Help leaders take ownership of the story as skilled storytellers: confident in localising the narrative into a personally meaningful story that continuously inspires, engages and equips teams to deliver operational improvement
- Deliver high-impact story-driven interventions from the boardroom to the shop floor – from large-scale events to facilitated workshops and creative multi-media campaigns – that inspire, engage and empower teams as drivers of change
- Stimulate a culture of ownership, dialogue and involvement – an invitation for people at every level to explore and commit to the part they’ll play, share ideas for better ways of working and celebrate stories of progress and success
- Help leaders and teams develop a lasting storytelling capability that creates a culture of continuous learning, operational improvement and positive recognition
- Use focused, story-driven Learning and Development programmes to equip teams rapidly with the necessary skills to deliver the operational changes
- Build ‘movements of change’ to sustain operational momentum: finding key influencers to share stories of best practice and innovation – embedding new behaviours and ways of working