Insight article

Common frustration?

How many of you get frustrated at having to go through national (or international) call centres to get through to the local branch of your bank? That is, if they allow you to speak to the branch in the first place!

I read an amusing story the other day about an elderly lady trying to phone the local branch of her bank. She was put through to a call centre in Asia, where the salesman tried his very best to persuade her to buy one of a whole suite of products, which she politely declined. Eventually he gave up, and asked her how he could help. “I was just wondering,” she said, “if I’d left my gloves on your counter.”

Nailia Tasseel