A CEO friend of mine attended a talk the other day on organisational culture.
The speaker recounted the time he and his wife checked into a hotel bedroom. On the pillow was the usual feedback form, but under the section that read ‘Was The Room Cleaned To Your Satisfaction?’ was a hand-written note saying, ‘Please look under the bed – Betty’.
Much to his wife’s amusement the man started scrabbling under the bed, and found, right in the middle, a small card. On it was written: ‘I’ve cleaned under here as as well – Betty’.
The speaker’s theme was ‘Finding The Betty In Your Organisation!’