Our insights

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Common frustration?

How many of you get frustrated at having to go through national (or international) call centres to get through to the local branch of your bank? That is, if they...

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Managers critical to employee engagement

…and to follow on from my last blog, here’s something that reinforces the issue!

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Trust and engagement

Many organisations we work with see Trust as a critical factor in gaining competitive advantage. But to create a trusted organisation – if that is how you want to be...

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Engaged employees drive innovation

Get the organisation talking and you’ll find innovation. Innovation is what drives organisations forward. And an organisation of engaged employees is far more likely to be one that achieves innovation....

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Black envelopes

A client told us about their experience when they decided to send a promotional mailing to all their customers all over the world. Being a contemporary kind of company, they...

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This is bad enough

We love this poem by Elspeth Murray, which echoes our frustration at the complexity, jargon, irrelevance and clutter that litters communication within organisations today. Elspeth wrote the poem for the...

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EDS storytelling wins silver quill

Another one for the cabinet…..we are delighted to receive yet another accolade for our work with EDS, which has just won a Silver Quill at the IABC’s Southern Region Conference...

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IBM’s big idea

IBM recently asked their staff, and those of their major clients, to pitch ideas via a secure website about what the company should be doing. Within three days they had...

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How do you solve the problem of… middle manager comms?

Visions of an Alpine mountaintop with happy and care-free managers flinging their arms into the air as they twirl around with members of their teams are dispelled as reality hits…....

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