Your challenges

Operational improvement

In a world that demands more for less, continuous operational improvement is a critical driver of growth and competitive advantage.

Why story-driven operational improvement?

No organisation today can afford to stand still. Yet for the majority of organisations – some 70-90% – continuous improvement initiatives fail to deliver value because they overlook the behaviours needed for lasting change (R. S. McLean et. al, 2015).

High-performing organisations know that continuous operational improvement is not about systems and process. It’s about the mindsets that harness the collective intelligence of a workforce, and the behaviours of engaged teams who are empowered to take ownership of performance and solve complex problems.

Our approach uses story on three levels to inspire teams to drive incremental improvements every day.

We equip leaders to engage people with a compelling narrative that emotionally engages them in a journey towards operational excellence, and helps them take ownership as gatekeepers of operational innovation in their daily work.

We equip managers to stage story-driven conversations that allow teams to identify how they can contribute in their daily work.

We embed the systems of continuous learning and improvement that sustain a culture of empowerment. These storytelling channels allow people to celebrate and learn from personal examples of operational best practice and innovation – inspiring, engaging, and permanently changing ‘the way we do things around here’, supported by a network of operational champions to keep the story alive across the organisation.

Continuous operational improvement is not about systems and process. It’s about the mindsets that harness the collective intelligence of a workforce.

What benefits will you gain?

As a result of our operational improvement programme, you will achieve:

70-90% of continuous improvement initiatives fail to deliver value because they overlook behaviours.

R. S. McLean et. al, 2015

How will we enable you to achieve this?

While the core components of our proven methodology form the foundation of every programme, we tailor our solutions to the specific needs of every client. An operational improvement programme could look like this: